Growth Manager, Housing Development | Volunteers of America, Texas

Austin, TX

Full Time

Manager/Supervisor

Growth Manager, Housing Development
Drive the Growth That Powers Housing Impact

Are you a relationship-driven dealmaker who knows how to turn a first conversation into a lasting partnership? We're looking for a Growth Manager, Housing Development who thrives on winning new business and making sure every new client, partner, or customer feels supported from day one.

This is a role built for someone who loves the chase of a great opportunity just as much as the satisfaction of a flawless launch. You'll bridge sales, operations, and client services — turning prospects into long-term relationships and guiding them from signed contract through full, successful implementation. If you want a career where your work directly fuels organizational growth and community impact, this is it.

This role will be hybrid; requiring 4 days in the office. This role requires 50% travel. Your home base office can be in Austin, DFW, or Houston.

Job Summary

The Growth Manager, Housing Development is responsible for driving organizational growth by identifying, developing, and securing new business opportunities, while ensuring a seamless and positive onboarding experience for new clients, partners, or customers. This role bridges sales, operations, and client services to convert prospects into long-term relationships and ensure successful integration from contract execution through full implementation.

Key Responsibilities

New Business Development

Identify, qualify, and pursue new business opportunities aligned with organizational strategy and growth objectives
Build and maintain a robust pipeline through networking, referrals, inbound leads, and strategic outreach
Lead discovery conversations to understand client needs, challenges, and goals
Develop and deliver compelling proposals, presentations, and pricing recommendations
Negotiate contracts in partnership with legal, finance, and leadership teams
Monitor market trends, competitive activity, and customer insights to inform strategy

Client / Customer Onboarding

Own the end-to-end onboarding experience from contract execution through successful launch
Serve as the primary point of contact during onboarding, ensuring clear communication and expectation setting
Coordinate cross-functional teams (sales, operations, HR, IT, finance, implementation, etc.) to meet onboarding milestones
Develop and maintain onboarding plans, timelines, and documentation
Identify risks proactively and drive resolution to ensure successful client integration
Ensure all compliance, documentation, and operational requirements are met

Relationship Management & Retention

Establish trusted relationships with new clients to promote satisfaction and long-term retention
Conduct regular check-ins during early engagement to ensure goals are being met
Partner with account management or customer success teams for smooth handoff post-onboarding
Capture client feedback and recommend improvements to processes and offerings

Process & Continuous Improvement

Refine business development and onboarding processes to improve efficiency and scalability
Track and report key performance indicators (KPIs) such as conversion rates, onboarding timelines, and client satisfaction
Create and maintain onboarding tools, templates, and best practices
Participate in strategic planning and growth initiatives

Required Qualifications

Bachelor's degree in Business, Marketing, Human Resources, or a related field (or equivalent experience)
5+ years of experience in business development, sales, client onboarding, account management, or related roles
Proven success in closing new business and managing complex stakeholder relationships
Strong project management and organizational skills
Excellent communication, presentation, and negotiation abilities
Ability to work cross-functionally in a fast-paced environment

The Salary for this role is $85,000 - $90,000.

Preferred Qualifications

Experience in B2B, professional services, HR, benefits, technology, or consulting environments
CRM experience (e.g., Salesforce, HubSpot)
Familiarity with onboarding or implementation methodologies
Leadership or team-mentoring experience

Core Competencies

Strategic thinking and business acumen
Client-centric mindset
Results-driven and accountable
Problem solving and adaptability
High emotional intelligence and professionalism

Other Requirements

Time commitment: 40 hours per week
If driving for VOA Texas Property Management business: MVR background check (good driving record) and valid Texas driver's license required
Must use a personal (non-agency) vehicle for transportation; mileage will be reimbursed
50% travel

How to Apply

Interested applicants should submit their cover letter and resume to the online application portal https://nonprofithr.applytojob.com/apply/HFtmyq9IXS/Growth-Manager-Housing-Development-Volunteers-Of-America-Texas?source=OneDigital

If you have any questions, you can email Sophia LaFontant at [email protected].

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at nonprofithr.com/deinow.

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