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Business Operations Manager at National Certification Commission for Acupuncture & Oriental Medicine

Business Operations Manager

Position Description


Date: January 2021


Department:  Executive

Reports to:     Chief Executive Officer (CEO)

FLSA Status: Full-Time, Exempt


Position Summary:

The Business Operations Manager plays a critical support role to the Chief Executive Officer (CEO) and Chief Operations Officer (COO) and is responsible for the effective management of NCCAOM business operations. The Business Operations Manager will play an important role in the overview and guidance on special projects that relate to alignment of goals and priorities with the organization and the performance outcomes related to those goals and priorities.   In addition, this position is responsible for providing support for administrative functions as needed to meet the needs of the Board’s oversight, and to provide staff liaison support for committees, panels and taskforces.

Essential Responsibilities:

  • Direct support of the CEO:
    • Assist with setting priorities
    • Meeting preparation and follow up
    • Preparing and reviewing internal and external communications
    • Monitoring information flow
    • Managing CEO Amex charges and expense reports
    • Special projects as assigned by CEO or COO
  • Partner with CEO and COO to shape and implement strategies and policies for improvement related to the organization’s administrative functions.
  • Manage large, cross functional organization wide projects and initiatives and compose correspondence, reports, meeting notes, records, and other materials as needed to support said projects and initiatives.
  • Ensure the highly productive and efficient day-to-day operation of the organization by creating systems and processes to improve and streamline operations. Research, benchmark, and analyze data to make recommendations.
  • Develop and manage the strategic goals and objectives to ensure the systematic alignment with program and functional departments within the organization.
  • Develop background and briefing materials for the Board as appropriate. Manage Board meeting needs to ensure effective use of time and other meeting objectives are met.
  • Act as staff liaison to the Executive Committee
  • Act as staff liaison to the Governance Committee  
  • Represent NCCAOM at meetings as requested.
  • Develop and manage metric reports related to certification services and other organization needs as directed by the CEO and COO.


  • Bachelor’s Degree required
  • A minimum of 7 years of progressive responsibility managing business and operational activities
  • Association management experience and/or experience working in a non-profit setting preferred
  • Strong written and oral communication skills to interact with internal and external areas of the organization
  • Professional, well organized and able to handle a variety of duties simultaneously
  • Strong attention to detail, ability to prioritize and excellent problem-solving skills
  • Ability to work independently, as well as collaboratively in a deadline-driven environment
  • Ability to maintain and protect confidential information and a sense of discretion
  • Executive level business acumen
  • Ability to demonstrate discretion, a positive attitude and excellent customer service skills
  • Demonstrated ability to maintain confidentiality
  • Telecommuting position: must have home office or space for remote work and proven ability to work from home. The position is only open to candidates in the Washington D.C. metro area as CEO and base office is in the Washington D.C. area.
  • Proficient in Microsoft Office Suite
  • Ability to work non-traditional office hours
  • Travel: Up to 25%


Physical Requirements:

This is largely a sedentary position that requires the ability to speak, hear, see, and lift small objects up to 10 lbs. Requires the ability to obtain and maintain a driver’s license; requires ability drive a non-commercial vehicle. May require the ability to travel locally and/or regionally.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

How We Work: Nonprofit HR’s Commitment to Diversity, Inclusion & Difference

It is a high priority for us to foster and maintain an environment where diversity and inclusion are valued and realized to the benefit of you and the clients that we serve.

We believe strongly in treating everyone fairly and value the full diversity of our colleagues, clients, partners and vendors. Inclusion is how we live our commitment to fairness and diversity. It shapes how we honor the perspectives, abilities and identities of our colleagues; how we listen to, engage and respond to our clients; and how we connect to and appreciate each other and those we serve. We define diversity as differences that influence and affect our firm, our workplace culture, and the communities and clients we engage in the following areas: race, color, ethnicity, national origin, socioeconomic status, pay and benefits, ability, military service, age, faith, gender, sexual identity, personal appearance, pregnancy, and political views. Continue reading our about our commitment to diversity, equity and inclusion at

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