PAEA - Salesforce Administrator

Remote
Full Time
Mid Level

Full-Time

REMOTE

$90,000 - 100,000

Job Description  

PAEA’s Salesforce Administrator will be responsible for utilizing their Salesforce expertise, applied experience, problem-solving abilities, and creative flair to support, advise, design, build, deliver, and maintain our Salesforce ecosystem end to end. This will require the candidate to be involved in developing business requirements, specifications, process flows, application design, maintenance and security protocol, and configuration, alongside testing and deployment.  The successful candidate will have a track record of success in improving business processes and adoption using the Salesforce platform. The administrator will work closely with a broad range of functions within the association, including finance, IT, external vendor partners, and various subject matter experts to develop and deploy new enhancements to our implementation of Salesforce. This role has supervisory responsibilities. 

 

Objectives of this Role 

  • Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the business 

  • Manage, mentor and develop employees on the digital team to support the achievement of the overall vision 

  • Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience 

  • Work on Salesforce automation to streamline processes 

  • Manage multiple stakeholders' engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams 

  • Identify project issues/risks and present alternatives to alleviate or resolve them 

 

Key Responsibilities 

Tasks may include but are not limited to the following: 

  • Configuration & Administration 

  • Own, manage, and drive optimization of the entire SFDC platform. 

  • Establish and implement best practices regarding system maintenance, configuration, development, testing, and data integrity 

  • Understand, analyze, and improve upon the business systems in place, as well as integrated applications. 

  • Work in tandem with company leadership to design, document, build, test, and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports, and complex dashboards. 

  • Experience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Lookup relationships. 

  • Maintain and support custom objects, formulas, validation rules, workflows, flows, process builder, approvals, and assignment rules. 

  • Create and manage custom objects, fields, formulas, validation rules, custom workflows, custom flows, custom processes, and approval processes. 

  • Utilize SF administrator skills to continuously deliver business solutions while maintaining existing functionality in Salesforce. 

  • Partner with management, analytics and end-users to create and manage Salesforce functionality 

  • Follow and maintain best practices in change management. 

  • Test all new functionality before it is added into production. 

  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. 

  • Research changes in upcoming versions of Salesforce.com and other integrated applications and provide recommendations for enhancing sales efficiency and productivity. 

  • Design a plan and ensure the overall maintenance of the database for integrity and accuracy including cleansing and duplicate record management. 

  • Identify new solutions that will improve sales and marketing effectiveness. 

  • Design, implement and maintain a governance structure including establishing and modifying permission sets to support data security. 

  • Dashboards & Reporting 

  • Work with business insights/intelligence and management to create dashboards to help provide insight into business performance. 

  • Develop and maintain customized reports and dashboards to improve system usability and support business functions. 

  • Process & Workflows 

  • Identify solutions to inefficient workflows. 

  • Maintain required documentation and proactively identify improvement opportunities through systematic measurements and analysis. 

  • Training 

  • Mentor, teach, and instruct SFDC users in CRM best practices. Work with team on core operational processes and uses of SFDC. 

  • Develop training materials and provide training and support to SFDC users. 

  • Develop onboarding plan and materials specific to permission sets and role definitions. 

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

EXPERIENCE REQUIRED: 

  • Minimum five years of experience as a Salesforce.com administrator 

  • Certified Salesforce Administrator 

  • Experience supervising direct reports 

  • Proven ability to design and implement new processes and facilitate user adoption. 

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity 

  • Strong understanding of Salesforce.com best practices and functionality 

  • Strong data management abilities 

  • A documented history of successfully driving projects to completion 

  • A demonstrated ability to understand and articulate complex requirements 

  • Self-motivated with a tenacious drive for results. 

  • Demonstrated communication skills, a positive attitude, a team player, and the ability to achieve set targets. 

  • Demonstrated ability to establish and maintain effective internal and external relationships. 

  • Understanding of relational databases and data integration tools 



Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at nonprofithr.com/deinow.

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