Account Manager, Foundation (National 4-H Council)

Remote
Full Time
Manager/Supervisor

                                           

Position Title

Account Manager, Foundation

Business Unit

Resource Development

Home Department

Account Management

Location

Washington D.C. Metro is preferred

FLSA Status

Exempt

Full-Time or Part-Time

Full-Time

Telecommuter Status

Position is Eligible for Telecommuting

Mission

4-H, the nation’s largest youth development organization, grows confident young people who are empowered for life today and prepared for career tomorrow. 4-H programs empower nearly six million young people across the U.S. through experiences that develop critical life skills. In the U.S., 4-H serves every county and parish through our network of 110 universities and more than 3000 local offices. 4-H garners support from a unique private-public partnership of universities, federal and local government agencies, foundations and professional associations. 4-H is the private sector, non-profit partner of the Cooperative Extension System and 4-H National Headquarters located at the National Institute of Food and Agriculture (NIFA) within the United States Department of Agriculture (USDA).

Position Summary

The Account Manager, Foundation works in partnership with Resource Development and Marketing colleagues to manage donor relationships through the creation and efficient delivery of holistic National 4- H Council partnerships, inclusive of high-quality 4-H Positive Youth Development programming nationwide and Council-led enhancements (i.e., marketing, professional development). Combining grant management, budget management and donor stewardship, the Account Manager, Foundation will be expected to provide high-level project management to 4-H stakeholders (National 4-H Council, 4-H National Headquarters [NIFA/USDA] and 4-H field affiliates) and foundation decision makers to advance 4-H’s mission. Under the leadership of the Sr. Manager, the Account Manager, Foundation will work to ensure donor satisfaction and grantee success through effective project management, fiscal management, and excellent donor stewardship to guarantee ongoing donor support, retention, and renewal. This position anchors multiple, cross-functional internal and external teams.

Responsibilities:

Account Management

  • Liaise between cross-functional and external internal teams to ensure timely and successful delivery of solutions per donor's needs, and to improve the entire customer experience.
  • Understand and anticipate donor needs and assist teams in exceeding donor expectations.
  • Serve as day-to-day lead point of contact and administrator for all matters specific to donor account management.
  • Manage program plan and timeline with internal teams and keep them informed and on track to execute deliverable promptly; maintain action items in a central location for the team.
  • Provide strategic, high-level guidance and oversight to project team.
  • Communicate funding opportunities and donor expectations to 4-H stakeholders nationwide.
  • Stay informed about organizational needs and strategic priorities.
  • Communicate partner program updates and program performance both internally and externally on regular donor calls and meetings as well as through formal donor reports.

Sub-grant and Contract Administration

  • Manage Request for Proposals (RFPs)/Request for Applications (RFAs) and contracting processes to gain field participation in funded projects and programs.
  • Draft RFPs/RFAs and oversee the solicitation, review and selection process for grantees and contractors.
  • Ensure creation of final scopes of work for all grant agreements, and contracts are provided to the Purchasing and Contracts Manager to generate required legal documents.
  • Facilitate grant and contract execution and payments as agreed.
  • Work with cross-functional leads to monitor achievement of deliverables per agreements and receipt of reporting.
  • Serve as primary contact for any sub-grant and contract administration issues, directly accountable for resolution, promptly responding to internal and external customer needs.

Program Monitoring and Grant Compliance

  • Serve as primary contact with 4-H field and donors for reports. Monitor field activity via reports and frequent contact; lead development of reporting templates;
  • Facilitate and provide training to field staff as needed in reporting and evaluation procedures; develop and deliver formal donor reports for each assigned account.
  • Act as primary budget steward by monitoring monthly project spending, accounting of expenses against approved budget and ensure achievement of Indirect Cost Recovery projections for each account managed.
  • Develop a budget tracking system for internal and external reports.
  • Assure fiscal integrity of program operation and timely spending of dollars to ensure implementation meets donor expectations.
  • Conduct periodic site visits to monitor grant administration and financial operations.
  • Coordinate budget work with Accounting department colleagues to ensure fidelity to project timeline.
  • Track essential metrics for each grant including the number of youth reached through 4-H Positive Youth Development.
  • Develop proficiency in using WebGrants, SharePoint, and searching in MAS500 for program reporting.

Donor Stewardship

  • In partnership with Development Director and Sr. Manager, provide ongoing stewardship of national foundation donors.
  • Build and maintain strong, long-lasting donor relationships.
  • Develop formal performance reports for each assigned account at least annually and according to donor requirements in support of donor stewardship.

Qualifications

  • Bachelor’s degree in business, marketing, communications or related field, or equivalent experience.
  • Minimum five to seven years’ experience in account management, project management, and working with multiple, complex cross-functional teams.
  • Demonstrated donor stewardship, program, and grants compliance experience for a non-profit, required.
  • Prior budget management and project management experience in the non-or for-profit industry.
  • Prior experience managing RFPs/ RFAs and sub-grant and contracting processes.
  • Must have strong written, verbal and interpersonal communication skills.
  • Proficient in MS Office applications (Word, Excel, PowerPoint, and Outlook).
  • Proficiency in WebGrants, SharePoint, and searching in MAS500 for program reporting, highly desired.
  • Must be able to perform in a team-oriented environment.
  • Strong communication and organizational skills and ability to prioritize.

ADA Requirements

The physical demands described here are representative of those that must be met to perform the essential functions of this role successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Administrative and Office Associates:

This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

  • May require some filing.
  • May require the ability to lift files, open filing cabinets and bend or stand as necessary.
  • Basic math skills needed to calculate formulas, commissions, discounts, and so forth.
  • Must be able to lift up to 10 pounds.

Travel Requirements:

Travel may be necessary, up to 20% of the time (local, regional, national, international). Would require travel by air, car, rail.

Career Ladder

This position typically has the following career ladder:

  • Sr. Account Manager
  • Program Director

Competencies

Competency

Level (Beginning, Proficient, Advanced, Mastery)

Communications

Advanced

Critical Thinking

Advanced

Initiative & Innovation

Proficient

Collaboration & Teamwork

Advanced

Customer Orientation

Advanced

Business Mindedness

Proficient

Spirit of Diversity & Inclusion

Advanced

 

Disclaimer

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

 



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